What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I was seen right on time by a very experienced staff member who proceeded to remove more wax than I would think is humanly possible! I made the appt for a hearing text but that wasn't even needed after the likely problem was occlusion of my ear canals! Every step...

kimroddey, on Google

I was a Beltone patient for many years but began experiencing issues with consistency, customer service, etc. So decided to try NewSound. Customer service is great -no surprises, informative, and understanding of my hearing needs. I purchased the Arc AI (compatible to my Beltone hearing aids) and am EXTREMELY PLEASED...

Janet Browning, on Google

I can’t say enough how wonderful this place is. From the check in to check out. Brandon is a wonderful technician. He was so kind and very informative to what was going on in my ear. He set up a teleconference call with a doctor for me. They both walked...

Pam Boll, on Google

My hearing aid is well taken care of at newsound. They are very understanding and accommodate you when you can't make it to your appointment. Highly recommend this place if you need hearing aids. Staff are also amazing.

Lilly T, on Google

Super nice people. Brandon really knows his stuff. Very polite and took the time to explain everything in an understandable way. Knows the ins and outs of the business and related insurance coverage/vendors. Definitely a person that cares about his customers and has their best interests in mind. Highly recommended!

Judi Martinez, on Google

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