What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

New sound hearing has provided me with the best hearing aid I have ever owned. The service they provide is repeatedly outstanding and friendly. I greatly appreciate the quality and integrity of their product.

Emily Tyson, on Google

The doctor is very friendly and explained everything in complete details. Also had printed information for me. It was so nice not be rushed out the door like most doctors do. I highly recommend him.

Marian Drumm, on Google

I found the people at New Sound to be very friendly, professional and willing to assist me in any way they could. Brandon was very knowledgeable about hearing aids and was so helpful in explaining all the aspects of operating the hearing aids. He even covered items that I did...

Les Davis, on Google

Dr. Mitchell was very informative. He went through everything he was doing as he was doing it. I was really impressed. He helped me with getting financed for a hearing aid. I'm really pleased with NewSound.

Marilyn Hamby-McRae, on Google

I called and got in on the same day. Brandon was very helpful and I do believe he fixed my problem with my hearing aid. I love the store in Conroe. Marshall and Rise are always so very friendly and helpful. I’ve been going to this store for several years....

MaryAnn Burch, on Google

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