What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

He explained the possible reasons for my condition and didn't try to push me to buy anything.

Yvonne Worley, on Google

The office experience has always been great.. Dr. Marshall is always very patient with my 94 year old Mom. He ensures that she feels comfortable and teachers her how to care for her hearing aids. Reesa is exceptional as well. They make a dynamic team.

Wendy Williams, on Google

Always willing to work with my mom who is 79 and on a fixed income. They are the best

Virginia Edwards, on Google

My normal person was not there so another man filled in. He was efficient and absolutely knew what he was doing when cleaning my ears. I love this place and I love my hearing aids. Thank you.

Glenn Commons, on Google

I was welcomed as I came through the door for my first visit... Everybody was courteous, friendly and efficient... I had a very minimal wait while doing initial paperwork ... Brandon was knowledgeable and proficient and diagnosed my issue very quickly... The young ladies in the office were friendly and...

Robert Shears, on Google

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