What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

I just love love love my hearing aids. I wear them at least 12 hours daily. Marshall is awesome and has so much patience and knowledge. He always takes the time to make sure you are completely satisfied. He is someone I trust completely and highly recommend New Sound. I...

Patty Woodard, on Google

I highly recommend Marshall. In my opinion, he is one of the best in his field. He is also a caring provider. He takes the time to make sure his clients are satisfied with their hearing aids & patiently addresses any questions or concerns. His assistant, Rise, is also very...

Loretta Summers, on Google

I have been to at least 5 audiologists over the last few years and Marshall stands way above any of them in helping me. He sincerely cares about my hearing and continually works hard to make it better. Highly recommend.

Ron Burks, on Google

They are the best people. Dr. Marshall always takes care of me and inquires after my health,

Pearl Johnson, on Google

I have been going to New Sound Hearing for over 10 years and Marshall has provided the best service above and beyond the other New Soud Hearing places I have been. He is very competent, honest and does not pressure you to buy additional/upgrades. Highly recommend them.

Byron Gauthier, on Google

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