What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My 102 year old grandmother has seen Brandon at the Conroe office for the past couple of years. He is always patient and provides such excellent care. I would highly recommend the NewSound Hearing Center in Conroe.

Melissa S., on Google

I walked in with no appointment to get my hearing aids cleaned and clear the wax from my ears. I was quickly and efficiently taken care of. Thank you New Sound!

Sally Wilcox, on Google

Office in Conroe of I-45 & 105 is great. Always great service. As far as the mail off repairs on my hearing aids was horrible. They changed me $600.00 and I’m not even sure they ever looked at them. Same problem when I got them back and still had to...

Terry Sadler, on Google

When we first arrived we were greeted and it didn’t take long before they took us back. Ashley was great, she explained everything that was going to take place. I would recommend this place to anyone.

Creathy Herman, on Google

I visited New Sound Hearing Center today and had a great experience. There was no wait, and Ashely was so kind and knowledgeable. This is my second year for a hearing test and it was a simple quick appointment but very informative. I already have an appointment for next year....

Brandy Chastain, on Google

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