Online Hearing Test
Today 8:30 AM - 4:30 PM
1144 W Dallas St, Conroe, TX 77301
(936) 647-3556

Our Staff

Janzen Viator, Au.D.

Audiologist

Bio coming soon.

Jessica Estrada

Patient Care Coordinator

Jessica Estrada is a Patient Care Coordinator with a strong foundation in office management. She is an accomplished administrative assistant bringing over ten years of experience to the table.


Known for her organizational skills and attention to detail, she thrives in dynamic environments, and is always happy to help others.


She enjoys spending her free time traveling with her three daughters, being involved with her church, and relaxing with her two dogs Phineas and Twix.

Ali Shafer

Patient Care Coordinator

Ali Shafer is a Patient Care Coordinator. Ali is originally from College Station, TX and moved to Conroe Tx in 2024. Ali started working at New Sound Hearing in 2024. Ali began working in the hearing industry in 2024 and was drawn to the profession because she wants to make people’s lives better.

What Ali loves most about saving hearing lives is being able to make a true difference in the lives of her patients. Ali strives to make sure every patient leaves happier than they were when they came to their appointment. Outside of saving hearing lives, Ali loves playing with her dogs & singing.

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What to Expect
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Customer Reviews

I walked into New Sound Hearing Center today looking for a replacement pad for one of my hearing aides. I am not a current client of theirs but Ali, the office manager, was more than happy to help! She had the part that I needed and replaced them for me...

Athena King, on Google

Fantastic patient care. Dr. Viator was very friendly and informative and helped me figure out my hearing issues. I highly recommend Dr. Viator’s office. Staff was great as well.

Erik M, on Google

We were so pleased with the service we received at NewSound Hearing. My MIL went in for her hearing test and ended up with new hearing aids. Dr. Viator was so patient and understanding of all of her needs. Brandon was great about explaining all of the steps of ordering...

Cheryl & Kevin Morris, on Google

I recently had a hearing test performed by Dr. Viator at New Sound Hearing Center, and I couldn’t be more impressed with the experience. From the moment I walked in, the staff was welcoming, professional, and efficient. Dr. Viator was exceptional—thorough, patient, and incredibly knowledgeable. She took the time to...

T S, on Google

I’ve had 3 appointments with NewSound Hearing. First one was the evaluation with the doc. It was good. He was friendly and informative about my hearing loss. He answered fairly my questions on affordability. It was a good experience. The later appointments, I was there for the cleaning and checking...

Pam Lucas, on Google
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