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"comment": "Friendly and knowledgeable staff. Clean and professional office. Able to discuss and not feel rushed.",
"createTime": "2026-06-15T22:03:49.482974Z",
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"displayName": "Lonnie Wortham"
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"reviewReply": {
"comment": "Thank you, Lonnie! We appreciate your kind words and are glad to hear that our receptionist and assistant were able to help you with your hearing aids. Your support means a lot to us!",
"updateTime": "2026-06-06T03:40:47.329370Z"
},
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"comment": "Both the receptionist and assistant were very helpful and nice. They went above and beyond to help me get my hearing aids fixed.",
"createTime": "2026-06-05T20:22:30.990834Z",
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"displayName": "Missy Warman"
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"reviewReply": {
"comment": "Thank you, Missy! We're so glad to hear you enjoyed your visit and noticed the care and dedication our team puts into helping customers. Your recommendation means a lot to us!",
"updateTime": "2026-06-05T03:42:45.393179Z"
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"comment": "Went into the office on June 4th. I enjoyed my visit so much watching how Audible was helping customers. You can tell how much she truly cares. Absolutely would highly refer this place.\nShe\u2019s amazing",
"createTime": "2026-06-04T21:03:15.406975Z",
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"displayName": "Marion Cave"
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"reviewReply": {
"comment": "Thank you, Marion! We're so glad to hear you feel wonderfully treated and appreciated the professionalism. Your kind words mean a lot to us!",
"updateTime": "2026-05-11T03:51:15.940673Z"
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"comment": "Always treated wonderfully. Patience of Gold\nVery professional Thank you!\ud83e\udd70",
"createTime": "2026-05-10T11:56:42.084250Z",
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"reviewReply": {
"comment": "Thank you, Debra! We appreciate your kind words about Mrs. Viator and Abbie. It's wonderful to hear that you had such a positive experience with our team.",
"updateTime": "2026-05-05T03:37:58.527094Z"
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"comment": "Excellent service. Mrs. Viator explained very clearly and knowledgeable. Very professional.\n\nAbbie has great customer service and very professional as well.",
"createTime": "2026-05-04T17:30:28.690046Z",
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"displayName": "Ferry van Lier"
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"reviewReply": {
"comment": "Thank you, Ferry! We appreciate your kind words about our team and are glad to hear that your hearing aid is working again. Your satisfaction is our priority!",
"updateTime": "2026-04-30T03:40:26.731479Z"
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"comment": "The ladies at the store are amazing. This morning my right hearing aid was not working so I stopped by. The doctor cleaned them and removed the was build up and it worked again.\nFree of charge!!\n\nThey really take care of you!",
"createTime": "2026-04-29T14:11:10.991964Z",
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"displayName": "Noe Elizondo"
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"reviewReply": {
"comment": "Thank you, Noe, for your wonderful feedback! We're so glad to hear that you had a great experience and found our staff to be professional and attentive. Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts!",
"updateTime": "2026-04-23T03:41:27.032387Z"
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"comment": "I had a great experience at NewSound Hearing Centers. The staff was professional, knowledgeable, and made the entire process smooth from start to finish. They took the time to thoroughly explain each part of the hearing test and answered all my questions without rushing me.\n\nThe testing was detailed and felt very accurate, and I appreciated how patient and attentive they were throughout the appointment. The environment was clean, comfortable, and well-organized, which made the visit even better.\n\nOverall, I highly recommend NewSound Hearing Centers to anyone needing a hearing evaluation. They genuinely care about their patients and provide excellent service.",
"createTime": "2026-04-22T20:57:04.697810Z",
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"displayName": "Delena Smith"
},
"reviewReply": {
"comment": "Thank you, Delena! We're glad to hear that you found Dr. Viator kind and knowledgeable. Your feedback means a lot to us!",
"updateTime": "2026-04-23T03:41:25.832025Z"
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"comment": "Dr. Viator was very kind and knowledgeable",
"createTime": "2026-04-22T10:37:39.296970Z",
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"displayName": "A O'Leary"
},
"reviewReply": {
"comment": "Thank you for your feedback, A. We appreciate your support!",
"updateTime": "2026-04-19T03:38:28.609837Z"
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"displayName": "David"
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"reviewReply": {
"comment": "Thank you, David! We're glad to hear that you had such a positive experience with our doctor. Your kind words truly mean a lot to us!",
"updateTime": "2026-04-07T07:01:01.649054Z"
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"comment": "Doctor was amazing very patient and very understanding and went over beyond if more people were like this other. Businesses would be more successful. Thank you so much.",
"createTime": "2026-04-06T22:22:47.204031Z",
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"displayName": "walter ross"
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"reviewReply": {
"comment": "Thank you, Walter! We appreciate your kind words about our team's professionalism and friendliness. Your support means a lot to us!",
"updateTime": "2026-03-24T03:42:16.345026Z"
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"comment": "Very professional, friendly and courteous",
"createTime": "2026-03-24T02:06:00.046882Z",
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"displayName": "Norma W."
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"reviewReply": {
"comment": "Thank you, Norma! We're glad to hear you had a positive experience with our team member. Your kind words mean a lot to us!",
"updateTime": "2026-03-20T03:45:51.705939Z"
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"comment": "The young lady who took care of my hearing aid needs was very knowledgeable and kind.",
"createTime": "2026-03-20T03:06:04.498241Z",
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"displayName": "James Upchurch"
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"reviewReply": {
"comment": "Thank you, James, for taking the time to leave a review. We appreciate your feedback!",
"updateTime": "2026-03-20T03:45:52.687647Z"
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"displayName": "L B"
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"comment": "Thank you, L! We're so glad to hear you had a great experience at our Conroe location. Your satisfaction means a lot to us!",
"updateTime": "2026-03-11T03:46:20.680175Z"
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"comment": "Very pleased with my experience at the Conroe, TX location.",
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"displayName": "Tracy King"
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"comment": "Thank you, Tracy! We appreciate your kind words and are glad to hear our team has been nice and helpful.",
"updateTime": "2026-03-10T03:46:51.898043Z"
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"comment": "Always nice and helpful.",
"createTime": "2026-03-09T22:10:30.883416Z",
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"displayName": "Pam Lucas"
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"reviewReply": {
"comment": "Thank you, Pam! We're glad to hear you had a positive experience with our team and that you found the staff friendly and accommodating. Your comfort is important to us, and we appreciate your kind words.",
"updateTime": "2026-03-06T03:53:18.432688Z"
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"comment": "I\u2019ve had 3 appointments with NewSound Hearing. First one was the evaluation with the doc. It was good. He was friendly and informative about my hearing loss. He answered fairly my questions on affordability. It was a good experience. The later appointments, I was there for the cleaning and checking my hearing aids to make sure they were working correctly. All the staff are pleasant, friendly, & accommodating with scheduling next appts. They are also gentle when dealing with your ears.",
"createTime": "2026-03-05T18:21:08.572330Z",
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"displayName": "T S"
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"reviewReply": {
"comment": "Thank you, T! We're so glad to hear about your positive experience with Dr. Viator and our team. It's wonderful to know that you felt welcomed and informed throughout your hearing test. Your kind words about Dr. Viator's dedication and care mean a lot to us. We appreciate your feedback!",
"updateTime": "2026-02-19T02:46:12.599358Z"
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"comment": "Thank you, Janie, for your wonderful feedback! We're glad to hear that Brandon provided thorough and helpful assistance. Your recommendation means a lot to us!",
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"comment": "Thank you, James, for your kind words about Garrett; we appreciate your feedback and are glad to hear you found our service helpful!",
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"comment": "Thank you so much for your kind words, Melissa! We truly appreciate your recommendation and are grateful to have been able to provide excellent care to your grandmother.",
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"comment": "Thank you, Sally! We appreciate you stopping by without an appointment and are glad we could assist you efficiently.",
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"comment": "Thank you, Martha! We're grateful for your kind words about our office in Conroe. Ashley truly values your trust and is always happy to help.",
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"comment": "The office in Conroe, Texas is so helpful. I appreciate Ashley so much..as an older patient i am so grateful for her patience. Thank you..",
"createTime": "2024-01-24T19:19:07.797754Z",
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"comment": "Office in Conroe of I-45 & 105 is great. Always great service. As far as the mail off repairs on my hearing aids was horrible. They changed me $600.00 and I\u2019m not even sure they ever looked at them. Same problem when I got them back and still had to pay. Would not recommend getting anything sent off.VERY BAD REPAIR SERVICE.\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff\ud83d\udc4e\ud83c\udfff",
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"comment": "Thank you for your 5-star rating, Maribel! We appreciate your support.",
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"comment": "Thank you, Audrey! We appreciate your recommendation and are glad to hear that our team provided quick, knowledgeable, and friendly service!",
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"comment": "Quick knowledgeable friendly! Will recommend! very helpful in resolving difficult solutions to customers problems. While waiting our turn to see the doctor, we witnessed wonderful customer service to several clients. the staff were very caring to us all. Very happy with this hearing aid store and the staff.",
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"comment": "Thank you so much for the 5-star rating, Steve! We truly appreciate your support.",
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"comment": "I visited New Sound Hearing Center today and had a great experience.\nThere was no wait, and Ashely was so kind and knowledgeable. This is my second year for a hearing test and it was a simple quick appointment but very informative. I already have an appointment for next year. I highly recommend their services.",
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"comment": "Brandon is an exceptional young professional. He always treats everyone with great kindness and adapts his knowledge to best serve your needs now and in the future.",
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"comment": "Thank you for your 5-Star review, Ewing Cook!",
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"comment": "Very helpful",
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"comment": "Thank you for your 5-Star review, Nina Flynn!",
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"comment": "Everyone is friendly and knowledgeable. It\u2019s not every where you can go and get gobs of wax out of your ears and be comfortable and not humiliated. Thank you New Sound",
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"comment": "Thank you for your review, Bryan M!",
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"comment": "Thank you for your 5-Star review, Kimberly Tobola!",
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"comment": "The staff were so kind. I felt the dr was listening to my concerns and advised me of choices with no pressure. He looked to me to make the decisions based on the results from the tests ran. I trust NewSound to meet my needs.",
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"comment": "Brannon was great to work with. I recommend New Sound highly.",
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"comment": "It was a great appointment\nThanks for help",
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"comment": "Thank you for your 5-Star review, Katherine McNeill!",
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"comment": "Thank you for your 5-Star review, Peter Diaz!",
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"comment": "Hi. We wish to let everyone one that our son Lee, couldn't be happier with the service and personnel. It's hard to find great and honest services now days. We definitely recommend this place.",
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"comment": "Thank you for your 5-Star review, jay bailey!",
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"comment": "Thank you for your 5-Star review, Kim Ber Lee!",
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"comment": "Thank you for your 5-Star review, Suzanne Mitchell!",
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"comment": "(*\u02d8\ufe36\u02d8*)\u4eba(\u02d8\ufe36\u02d8) Extremely a wonderful experience. I can say so many wonderful things about my first and second visit.. That will fill this page up. And take it from me I do not like going to any doctor especially new ones. Being a germaphobic nothing ever seems clean when I go out in public. But their office and staff are extremely clean. I didn't even see dust in the window sills.\nEveryone that I met on both office visits was extremely patient with my corks and did not make me feel bad about any of them . It was very nice to be accepted just as I am. From the time that my insurance booked the appointment for me and they did extremely friendly courtesy reminders and accepted when I had to change the appointment at the last moment and move myself to a sooner date for the initial hearing test all that went excellent. Everyone was very friendly and the hearing test was peaceful. My hearing aids came in extremely fast earlier than we expected and again they were excellent with their communication with me to set up the second office visit for the fitting of my new hearing aids. when I want to pick up my new hearing aids the lady sat me down and walked me through everything making sure that all my questions where answered. That made me fill there was absolutely nothing to fear.. How to put them in and out how to maintain them as well as what my insurance coverage on the devices what the deductible would be if I lost them Etc. She covered all my questions and God knows I'm like a 5-year-old in a car going to a new candy store. Can I ? can I? what's this? what's that? what do I do? how do I do that? how do I do this? When should I do that? Why should I do that? all the questions all the very many many questions I had were all answered. To sum up the wonderful experience I had is you won't make a mistake going there very friendly very accommodating and they do look out for you on saving you money I was so nervous about the cost and very surprised that when walking out I didn't even pull out not $1 they made sure I had exactly what I needed and that it fit in with my extremely tight budget and went the extra distance to get everything covered even extra batteries I believe to last for over a year. I am extremely happy. I used to use the phrase. No pain, No gain.) Well there was no pain and I gained my hearing back. What a blessing. \u00b6_( \u0361\u00b0 \u035c\u0296 \u0361\u00b0)\u4eba(\u25d5\u203f\u25d5\u273f)\u221a If you're fearing that you have hearing loss but keep putting it off because you don't think your insurance will cover it all I highly highly recommend NewSound Hearing in Conroe Texas. PS now my Husband which is a Hermit he absolutely does not care to socialize with any body. But we both know he has hearing loss so now he will be going. I checked and they accept his insurance. And the office lady it only took her a few minutes when I showed her my husband's insurance card. (\u2310\u25a0\u203f\u25a0)\u30fd(\u2661\u203f\u2661)\u30ce\nNot that it really matter to me. Only because I don't get out that often but when I do get out of the house. I didn't want it to look very obvious that I was having to wear hearing aids. How awesome my family did not even see them on me. I told them there was something new about me. They looked up and down all the way around and never seen them. Even without me communicating about design and style NewSound got me the perfect pair. I can now here my family talk without having to say what what did she say. LOL\n\u00b6_( \u0361\u00b0 \u035c\u0296 \u0361\u00b0)\u4eba(\u25d5\u203f\u25d5\u273f)\u221a",
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"comment": "I\u2019ve been wanting to get my hearing checked for at least 7 years and had the good fortune of finding out about NewSound Hearing Center\nin Conroe. This is the place you want to go. Ashley is very professional and lets you know what she\u2019s doing from start to finish and explains in depth what she\u2019s doing. Go here people for the best hearing help available!",
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"comment": "Thank you for your 5-Star review, John W!",
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"comment": "Outstanding service. Brandon is a consummate professional. I recommend this business to anyone with a hearing problem.",
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"comment": "Thank you for your 5-Star review, Tina Celaya!",
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"comment": "People are friendly and very informative",
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"comment": "I turned my hearing aids in to Brandon for repair. He was very helpful and informative about the procedure. Looking forward to continued quality care from Brandon and his staff.",
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"comment": "Thank you for your 5-Star review, Sara Veselka!",
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"comment": "Great!!!",
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"comment": "Thank you for your 5-Star review, Donald Wenzel!",
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"comment": "Thank you for your 5-Star review, Camille Dunn!",
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"comment": "I had an appointment there today and Brandon was such a nice young man who gave me the test and explained the results of my test thoroughly. Very professional. Such a nice and clean office . The young lady was very professionalas well.",
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"comment": "Thank you for your 5-Star review, Marsha Schaller!",
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"comment": "New Sound and their staff at the Conroe location are amazing. The level of compassion and care is nothing short of awesome!! Thanks Kasey and Brandon!!",
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"comment": "Thank you for your 5-Star review, Judy Wells!",
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"comment": "Thank you for your 5-Star review, Sherri Forschler!\n\n",
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"comment": "The staff, Brandon and Garrett, are really great guys.\nPatient, kind and very knowledgeable of the challenges of hearing loss.",
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"comment": "Thank you for your 5-Star review, Pat Dougan!",
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"comment": "Staff was very nice and the store was clean."
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"comment": "Thank you for your 5-Star review, Debbie Stuart!",
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"comment": "Very gentle when cleaning my ears\nVery professionally and on time",
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"comment": "Thank you for your 5-Star review, Gilbert Calzada!",
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"comment": "Thank you for your 5-Star review, Patty Wood!",
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"comment": "Thank you for your 5-Star review, Margaret Stanton!",
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"comment": "Thank you, Kacee, for your kind words and for recognizing Alex's support; we're glad to hear you found the hearing screen helpful!",
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"comment": "Thank you for your 5-Star review, Barbara O'Hara! It was a privilege to help!",
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"comment": "Thank you for your 5-Star review, Melanie Miller! It is a pleasure working with you!",
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"comment": "I am very pleased with New Sound. Their staff is so friendly and helpful! They go out of their way to accommodate my work schedule.",
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"comment": "I was welcomed as I came through the door for my first visit... Everybody was courteous, friendly and efficient... I had a very minimal wait while doing initial paperwork ... Brandon was knowledgeable and proficient and diagnosed my issue very quickly... The young ladies in the office were friendly and eager to help... I certainly look forward to my next visit",
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"comment": "Thank you for your kind words, Jane! We appreciate your support and look forward to continuing to provide you with excellent care.",
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"comment": "What a pleasant and competent pair to work with. They are concerned, willing to help in any way, and consistently check to see how you are doing. I would recommend them without reservation.",
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"comment": "MARSHALL IS THE VERY BEST AUDIOLOGIST I HAVE EVER DEALT WITH IN MY 40 YEARS OF WEARING HEARING AIDS!!\n\nRESA & MARSHALL ARE SO KIND, COMPASSIONATE & CARING; IT FEELS LIKE HOME EVERY TIME I GO THERE!! :) I LOVE THEM BOTH; SUCH WONDERFUL PEOPLE! NEW SOUND HAS TWO OF THE FINEST FOLKS THEY COULD EVER HOPE TO HAVE TO REPRESENT THEIR COMPANY!!\n\nTHANKS TO BOTH MARSHALL & RESA; YOU BOTH ARE TRULY THE BEST!!\n\n***** 5 STARS IN MY BOOK!!\n\nMATT DIEPENHORST, SR",
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"comment": "Mr & Mrs Pressler are highly qualified hearing device dispensers and service technicians. They care for each patients.",
"createTime": "2013-03-31T00:40:37.986541Z",
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]
Friendly and knowledgeable staff. Clean and professional office. Able to discuss and not feel rushed.
Matthew Sultemeier, on GoogleBoth the receptionist and assistant were very helpful and nice. They went above and beyond to help me get my hearing aids fixed.
Lonnie Wortham, on GoogleWent into the office on June 4th. I enjoyed my visit so much watching how Audible was helping customers. You can tell how much she truly cares. Absolutely would highly refer this place. She’s amazing
Missy Warman, on GoogleAlways treated wonderfully. Patience of Gold Very professional Thank you!🥰
Marion Cave, on GoogleExcellent service. Mrs. Viator explained very clearly and knowledgeable. Very professional. Abbie has great customer service and very professional as well.
Debra, on GoogleThe ladies at the store are amazing. This morning my right hearing aid was not working so I stopped by. The doctor cleaned them and removed the was build up and it worked again. Free of charge!! They really take care of you!
Ferry van Lier, on GoogleI had a great experience at NewSound Hearing Centers. The staff was professional, knowledgeable, and made the entire process smooth from start to finish. They took the time to thoroughly explain each part of the hearing test and answered all my questions without rushing me. The testing was detailed and...
Noe Elizondo, on GoogleDr. Viator was very kind and knowledgeable
Delena Smith, on GoogleDoctor was amazing very patient and very understanding and went over beyond if more people were like this other. Businesses would be more successful. Thank you so much.
David, on GoogleVery professional, friendly and courteous
walter ross, on GoogleThe young lady who took care of my hearing aid needs was very knowledgeable and kind.
Norma W., on Google
