Reviews

I was in a big pickle without being able to wear my hearing aid. NewSound Hearing Center replaced my aged tube and connected my hearing aid to my ear piece in record time! Then set me up with a payment plan to purchase hearing aids for both ears. Life is so much easier beong in public and able to communicate with others. Extremely nice and caring staff and my check ups go fast. HIGHLY RECOMMENDED

Everyone was very friendly and helpful. I was so apprehensive and nervous. They made it very comfortable and explained everything ever step.

I had a great experience at the NewSound Hearing Center at 1144 W Dallas St, Conroe, TX 77301. Allie was able to book a Service Appointment on short notice. Chloe tested & cleaned my Hearing Aids. I was happy to pay the fee to ensure I'm taking good care of my Hearing Investment.

The two reasons I gave a four star instead of five is; the person I had in the beginning (Brandon) left soon after the sale. The other techs were not of the same caliber and were not able to solve my problems. I was devastated for a while because I felt that Brandon was the only one who knew what was going on with my history. The second reason is; I had a problem with one of my hearing aids and they had to send it in for repair. More than two weeks later they called with an appointment to get my hearing aid back. At this appointment I was given a “loaner” because my hearing aid wasn’t back. The loaner didn’t have my mold. I asked why I wasn’t given a loaner two weeks earlier. I was told it was because “we didn’t have a loaner at that time.” I had the loaner for a short time when it fell out. Because it fell into my sink (which had no cover at the time) . I had to wait until I could get a plumber to retrieve it. Then I had to be without one hearing aid while they sent the left one back to make sure it was not damaged. This was not their fault , and the only reason I am saying all of this is to validate the importance of a mold, since other companies don’t have this feature. So, my complaint is that I have to get an appointment which is another long wait. But before the sale was compleat, I was able to get an appointment the same day or the next day. And after the sale was complete. It became a longer waiting time. A coincidence? Maybe. The upside of this is, Brandon is back, and I feel confident that he will make sure the aid fits well and both are adjusted to my satisfaction, IN PERSON” I’m sure there are other “Brandon's “ In other areas. So, my review is basically that I would choose this company - “New-sound” over all the others. Another upside is that with New-Sound you have a choice of a place to go and do this in person, rather than only a phone call or a tablet.